1. Introduction
onefactor ("we," "our," or "us") operates the onefactor platform at onefactor.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to create, manage, and monetize your online communities.
2. Information We Collect
We collect information in the following ways:
- Account Information: When you create an account, we collect your name, email address, and profile image.
- Business Information: If you create a business on our platform, we collect business name, description, and related settings.
- Payment Information: Payment data is processed by our third-party payment processors. We do not store full payment card numbers. With your consent, payment methods may be saved for future purchases to enable faster checkout.
- Content: Any content you create on the platform (pages, posts, media) is stored to provide our services.
- Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, device information, and performance metrics.
3. How We Use Your Information
- To provide, maintain, and improve our platform
- To process transactions and manage subscriptions
- To send you important updates about your account and our services
- To respond to your requests and provide customer support
- To analyze usage patterns and improve user experience
- To detect and prevent fraud or abuse
- To comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our platform, including providers for payment processing, data storage, hosting, analytics, and customer support.
- Business Owners: When you request membership in, join, or purchase access to a business on our platform, the business owner receives your email address, profile, activity, and any content you submit. Business owners may use this information to communicate with you about their business — including updates, announcements, and promotional content — using onefactor's built-in tools or third-party services of their choosing. You may opt out of communications sent through onefactor's built-in tools at any time, and remaining a member of a business does not require receiving its communications. If a business uses third-party services to communicate with you, you may need to manage your preferences directly with that service, and the business owner — not onefactor — is responsible for honoring your unsubscribe requests on those channels. Business owners are responsible for their own privacy practices and compliance with applicable laws.
- Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your data as required by law.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we need to retain it for legal or legitimate business purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Data portability (receive your data in a portable format)
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@onefactor.ai.
8. Cookies and Tracking
We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings, but disabling them may affect functionality.
We may also use session replay tools to understand how users interact with our platform. These tools record your interactions (such as clicks and scrolling) to help us improve user experience. Sensitive form inputs are masked in these recordings.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
10. Children's Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
11. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at:
onefactor
Email: support@onefactor.ai